以下為「英語導覽解說技巧」e等公務園+測驗解答，共 20 題，供公務人員學習參考。
When introduce supervisors or staff to the guests, you should introduce the persons with the lowest ranking to the highest ranking.
- ○
- ╳
You can introduce yourself to the guests just as you’re reading your resume.
- ○
- ╳
Fill in the blank with the most suitable words from the options given below. You can greet someone by saying “________” when it’s 3 pm.
- Good morning
- Good afternoon
- Good evening
- Good night
When you find yourself alone with the guests, you could have some small talk, but remember to choose your topic with caution.
- ○
- ╳
Fill in the blank with the most suitable words from the options given below. If you have any further questions in the future, then ________ to email or call me.
- don’t worry
- on’t overwhelm
- on’t have
- don’t hesitate
Fill in the blank with the most suitable words from the options given below. The group is quite big, so please ________.
- come this way
- take photos
- stay together
- understand
When giving an office tour, you, as a tour guide, represent your organization. So, smile, look friendly, positive and upbeat to impress your guests.
- ○
- ╳
Handshakes between men and women is usual in India.
- ○
- ╳
Which of the following is the Don’ts of giving office tours?
- Have some small talk
- Be humorous
- Make culturally insensitive comments
- Stay humble and friendly
As a tour guide which of the following is NOT a good way to impress your guests with this tour.
- stay upset
- ct friendly
- smile more
- stay upbeat
Fill in the blank with the most suitable word from the options given below. Paul Lai. is a newcomer in the office, which mean he is a ________ .
- eteran
- rookie
- ld-timer
- president
Which of the following is/are common greetings?
- Handshake
- Hug
- Kiss
- Bow
When you’re in a session of an office tour, which of the following steps should be included?
- Move guests from one place to the next
- Introduce supervisors and staff
- Introduce services they provide
- Give background information
The guests seems to be enjoying themselves, so it’s ok to lose track of time.
- ○
- ╳
You can ask one’s marital status to begin a small talk.
- ○
- ╳
In Thailand, it is done with the palms together, fingers up and a slight bow, called “wai.”.
- ○
- ╳
When guiding a large group you should consider using a wireless microphone, to make sure all your guests can hear you.
- ○
- ╳
When shaking hands with someone for the first time, always use your left hand accompanied by good eye contact and straight posture.
- ○
- ╳
Which of the following is NOT steps to start the tour.
- Welcome
- Introduce yourself
- Give an overview of the tour
- Answering questions
In Japan, men will kiss other men three to four times on the cheeks as a form of greeting.
- ○
- ╳