The Art of Effective Communication 解答

Mark was so angry with his boss. If you are in the adult ego state, how would you respond to him? (Single-answer question）

• You look very angry. Are you O.K?
• He sounds like s sly person. Be careful!
• Probably, you could try this way to negotiate with him.
• That was really mean to do so.

Peter: This process is too time-consuming. It must be changed.Cris: I know it! I also consider the alternative.In thiscommunication, what is Peter’s ego state?(Single-answer question）

• Rebellious child ego state
• Adult ego state
• Critical parent ego state
• Free child ego state

What would you say if you are in the child ego state?

• He looks ridiculous.
• Are you proud of me?
• That’s fantastic!
• I’ll do it my way!

According to four keys to improve communication, what can you do to adjust you communication style? （Multiple-answer question）

• Strive to keep winner position
• Pay attention to the way of communicaiton
• Perceive others
• Focus on yourself

What description does it obviously show that the communication is influenced by intention?（Multiple-answer question）

• I am trying to irritate you.
• The weather is very hot.
• I feel so sleepy.
• I intend to find the faults with you.

What are the nonverbal behaviors? (Multiple-answer question)

• Speak with the condescending tone
• Frown
• Said impatiently
• Sullen silently

What are the good charges in the communication?(Multiple-answer question)

• I objected to what you said.
• It’s awfully good!
• show your smile to the person
• With exciting tone

Sally: Let’s overcome the setbacks together.Holly: I feel confident about us. Based on our experiences, we can find someway to work through it. What kind of life position are they in?(Single-answer question)

• Winner position
• One-down position?
• One-up position
• Alienated position

What kind of communication can be sorted into crossed transaction?(Multiple-answer question）

• A: I want to travel all around the world by bike. B: It is a weird idea.
• A: What is 40 divided by 10?B: The answer is 4.
• A: Please be on time.B: Well… I am a busy person.
• A: You feel exhausted, don’t you?B: Thank you for understanding.

What kind of verbal expression is used in the child ego state? (Single-answer question)

• Spa is so comfortable.
• What is the reason of the problem?
• Don’t be sad.
• What a lousy movie!

When you talk to someone, you observed that she was worried and tense from what she said. What is the factor thatinfluences her communication?(Single-answer question)

• Intention
• Personal history
• Internal factors
• None of them

Christie says “It is a good idea to be a volunteer in the non-profit organizations.” to Matt.If Matt is in the one-down position, do you think how Matt responds to her? (Single-answer question)

• I think it is a silly idea.
• It sure is. Is there something good for me?
• I don’t have time.
• I have nothing to make the contribution.

What are the factors that influence people’s words in the communication process?(Multiple-answer question)

• Intention
• Personal history
• Types of questions
• Internal factors

Ruth: I can’t fix the problem by myself.Dennis: I have taught you many times. Can’t you ever learn?It is a crossed transaction. If you were Dennis, how would you improve your communication? (Single-answer question）

• Never mind.
• It is not difficult at all.
• Probably you don’t have this talent.
• It’s O.K. Let me show you again.

What are the features of complimentary transaction(Multiple-answer question)

• predicted response
• tense
• sarcastic
• unpredicted

way we think and communicate with others is deeply influenced by the discipline of our parents and authority in the childhood. (True or False)

• True
• False

Mrs. White: My child is disabled. What should I do?How would you respond to her if you are in the winner position? (Single-answer question)

• I am sorry for your fortune.
• I believe that with the suitable educaiton, your child can still have good development.
• Did you have any bad habits when you carried the baby?
• Oppositely, my child is talented.

Mark: Why don’t we park the car in that spot?Dennis: No way. The space is too small. I don’t want to have the kiss withanother one while backing the car. Mark: How about parking in the parking lot? It is much safer.Dennis: That’s too far. We just drive around here to try our luck.What kind life position do you think that Dennis is in?(Single-answer question)

• Alienated position
• One-down position
• One-up position
• Winner position

You are so childish. (Said sarcastically)B: Come on! It’s fun. (Said hilariously)This is the ulterior transaction. (True or False)

• True
• False

Rachael: Ouch! I cut my finger. It is bleeding! How would you respond to her from your nurturing parent ego state? (Single-answer question)

• You should be careful! (Said impatiently)
• It must be hurt. Let me put the bandage on it.
• Why did you hurt yourself?
• I don’t want to see the blood.